How Your Staff Answers The Phone

In private practices especially you can tell so much about a doc and their practice, based just upon how staff answers the phone. Now of course, this is something you should check regularly and do with kindness.

Timing, attitude, how questions are handled are all simple keys.

You as a patient would ask are they organized? Are all their tools obviously at their fingertips? Do they know the docs scheduling and policies, preferences and style?

In fact, if your practice is not doing great at the moment, ask three friends to anonymously call your office. Two as new patients with no health insurance.

You should listen in. You may however be shocked.

When it comes to collections at the counter is it “Here’s your options Mrs. Jones…?” Or more like “Oh that’s OK don’t worry about it…”

Here’s my point.

Those who have profitable and fun practices, and indeed personal lives continuously aim to master each area of private practice!

No, it’s never perfect, and always requires measurement and attention, but none-the-less the all of this can be simplified and ensured it’s in place via policies, procedures and some very basic training.

Clinically, it’s also very important to your patients!

This is also why your staff must be darn good on the phone, so patients know to expect clinical excellence, which is not as common as you would think.

Every day your patients should be saying, “That was the best exam I have ever had in my entire life!”


Because on each patient visit insist on a thorough pre-exam presentation by support staff,  yes even interns, so you can without distraction perform the best physical examination and most attentive physicians visit they have ever had, hands down.

To learn more about this style practice and get your free “Fast Track Guide” go HERE



Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management. Our team may be reached by calling or texting 339-793-8610

For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

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Are Poor Staffing Issues Killing Your Private Practice?

Are poor staffing issues killing your private practice? Quite possibly. Here’s exactly what to do about it.

Much of what we see creating unneeded stress in private practices today is a direct result of the owner physician not having an adequate staffing plan in place.

Specifically, it’s the absence of a clear, frequently updated, written staffing, compliance and HIPAA plan every staff person reads, signs, and then redoes this periodically.

The best staffing plans have significant added details by you then reviewed by counsel before you ever present to your team. You must take the time to add what’s important to you on a day to day basis. This includes things like promptness, attire, time off, dishonesty and often forgotten issues like office cleanliness.

Despite your best intentions, when dealing with staffing issues it’s not a question of if they’re going to occur but when.

I can cite numerous examples, and you can too. Some can tank your career and your future as a physician. Implementation of staffing and compliance plans is your first line of defense when it comes complete satisfaction in private practice. The more proficient you become as the CEO of your practice the simpler it becomes. It also becomes easier to spot prospective employees who may ultimately become trouble.

It’s very important for you as the practice owner never to turn this responsibility to anybody under you.

It’s perfectly okay to have a subordinate help you in the hiring, staffing and training processes, but it’s ultimately your responsibility to make sure that all the systems that you need are in place. You must also be sure that all steps are taken explicitly and completely to make sure the best team members are hired.

You, as the private practice owner must always have the final say. It is up to you to decide how to run your office in your practice. Never forget that these basic but key decisions are likely to determine your long-term success or failure in private practice.

If you need help with this, our team is here for you, including the legal and policy development colleagues to help you put all of this into place. Just let us know!


Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management. Our team may be reached by calling or texting 339-793-8610

For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

#privatepracticebuilding #perfectpracticeweb #livingpracticingbydesign

Harry Truman

Harry Truman’s Way

What’s in Your Library? What’s in Your Head? How about Harry Truman’s Way.

Probably tons of books, videos, audiotapes and CDs, if you are like most docs.

A bigger question is which ones have the biggest impact on you and why?

For the last few months, one of my recreational reads has been “Truman”, by David McCullough. All 996 pages. Now, biographies can be laborious, but this one captures the detailed essence of one of the men to make multiple landmark decisions that changed the face of the planet forever.

The thing that is perhaps most striking to me is that he embraced a very simple lifestyle, despite everything else, even while in the White House. He never lost his sense of values of family, focus, true friendship and physical fitness. In fact, today, we might call him a fitness freak, (except for the shot of bourbon following each mornings exercise session).

He frequently retreated, much to the chagrin of the Secret Service to hideaways, really cherishing his time in Key West. Loved his time off.

And then in the office, hit it hard, often accomplishing way more than those around him thought possible. Worked incredible stints. Pissed a few people off with his habits, more than once, usually those who couldn’t get out of their own way.

He was doggedly persistent, blowing away entire teams of staff with his energy, purpose and convictions. “Give ‘em hell Harry!” was way more than a slogan.

The chapter on the 1948 presidential campaign is worth reading by itself. This was a very driven man, who despite incredible odds, and adversity, brutal media swipes at him, pulled off one of the biggest upsets in history, while Dewey his opponent destroyed himself, little by little each week.

So what’s my point? Several takeaways here. First of all, he knew what he wanted. Never stopped till he got it. NEVER! He stayed incredibly fit, well into later life. Knew when to back away, and frequently mentally retreated to refresh his mind and spirit. Incredibly organized, scheduled, focused.

Sound familiar? It should, as these are the same characteristics of the happiest, most successful men and women throughout history.

And of course the very same philosophy Perfect Practice continually asks its members to learn and adopt.

What exactly are the steps? Here’s how Harry would do it in the perfect practice platform.

  1. Find out FIRST exactly what you want. And this of course changes throughout life. Regularly seek the guidance of your coach, and your soul.
  2. Unshakeable data management and retrieval systems. Use all the most modern and fastest tools available to the biggest advantage, to save tons of personal time.
  3. Staffing. No BS here. Only hire appropriate staff members. Lovingly guide those around you with vision and purpose, eliminate those who can’t or won’t.
  4. Let everybody know just what you are about, and why. Gently describing benefits of doing things your way. Not paying attention to those who reject your philosophy.
  5. Austerity. Accumulating eventual wealth, even having miserably failed or bankrupt (like Harry).
  6. Continually reassess, adjust and fine tune. On a regularly scheduled basis.



Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in multidisciplinary practice management. She may be reached by calling or texting 339-793-8610

Let us help. For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice WebPatti

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About That MBA

About That MBA For Physicians

About That MBA For Physicians. Lets face it; most of us do not have or want MBAs.

Time after time direct care practices have proven an MBA is not necessary. Yet modern practice demands business skills sets. The reality is if physicians simply adopt this mindset first, then use sound business strategies there would be many more successful and direct primary care doctors.

The most important focus in our experience is systems management and implementation. Key ones are staffing, finances and your practice platform. This is where the biggest breakthroughs in productivity as well as practice satisfaction (and sanity) really take place.

Every facet of systems management is key. Having a simple, proven practice design to start with though makes this far more simple than you may have been lead to believe.

The real greats in any business will make better decisions based upon the performance of their systems. This is readily observable in marketing, patient processing and human resources.

And you know what? It is a big job.

But also it is extraordinarily rewarding to orchestrate the entire process, and reap the emotional and financial rewards.

Why not find out if this style practice will make you thrilled to be and stay in medicine?

Common Courtesy

The Magnetic Power of Common Courtesy

Recently, I had the opportunity to travel to St.Louis. This really turned out to be a fantastic trip! I got to mingle with other docs and to spend additional time developing plans for the future of Medicine. Now, I spent four years in the Midwest, but admittedly it’s been some time. I had forgotten how common courtesy seems to permeate the entire culture of the Midwest, in stark contrast to those of the Northeast.

Again, I don’t think this is just perception, because last week when I related my experiences to various colleagues they reported similar encounters. One even called us Yankees the “Grunt Society”.

Upon arrival at my hotel, I asked the concierge if Busch stadium was within walking distance. Fortunately, not only was the stadium within walking distance, but so were the St. Louis Cardinals Hall of Fame, the famous Arch and National Park, and riverboat dock. Fortunately, it was a warm sunny afternoon so I ventured out for about two hours.

My first stop was the stadium. I spent considerable time admiring the architecture and how well it is cared for. As baseball stadiums go, this one is magnificent. While wandering through the stadium store, and wondered if my friends would consider me a traitor for bringing home an Albert Pujols T-shirt.

Next, I ventured down towards the river. Along the way, I had the opportunity to stop for a cup of coffee. Now, this was similar to any ordinary coffee shop in any city however the counter clerk could not do enough to make sure I was completely happy and satisfied. I was actually blown away by his full attention to sure that everything was just right.

I spent some time walking through the National Park along the river. Having not been to St. Louis in 17 years, I had forgotten what a nice place this is!

On the way back to the hotel, I stopped at a small city supermarket, and had a very similar counter experience. I’m beginning to think, “…is it just me? Am I more relaxed than usual, or is this place really special?”

The next day, hotel restaurants were naturally jammed during the breaks so I ventured outside and down the street once again. I stumbled upon a local restaurant in the business district, with the line almost all way out the door. I decided this would be a great place for lunch. Not only was the lunch fabulous, but also the service was absolutely impeccable. Everybody from the front counter down to wait staff wanted to make sure everything was just right, and I was completely comfortable.

In retrospect, it seems like the entire five days was magical. Not only did I get to spend some time with very special people from 20 different countries, but also was made feel right at home everywhere I went.

There is of course, a message here. People remember how they are treated at a more emotional level than they do the actual product or service they are seeking.

Therefore, it is no secret that this type of attitude, a feeling from the top down in your office has substantial impact on patients to return, refer their family and friends. and take care their finances.

This of course is a key element of Living and Practicing by Design. As much as possible, procedures must remain patient friendly. They must be easy for the staff to execute. They must be clear, and easy to understand. Patient benefits must be stressed, but above all they need to be conveyed and delivered with exceptional courtesy.

So, I would recommend that you share this message with your staff as I have. This would be a good opportunity to review point of contact systems and procedures, especially telephone and front desk procedures. Spend some time here, watching for tone of voice, and attitude etc. Anybody who is not completely focused on the patient in front of them needs to be reminded that a simple courteous attitude of service forms the basis of every encounter.

It is of course extremely important to hold your ground on policies and procedures but to convey them with genuine passion. Again, by making the benefits obvious to your patients, your entire practice benefits.

Needless to say, this is an extremely powerful time a year to reinforce these concepts with your entire team. We suggest you weave this through all holiday events you may have planned for the rest of the year.

Also, this is the perfect time to examine your own management systems, to measure their own user-friendly characteristics. Ask staff for input in terms of fine-tuning communications with the entire team for better execution.

Really take some time with this. Incorporate some of these simple ideas into policies and procedures, and regularly check to make sure they are being completely implemented. You will reap the benefits many times over.

Private Practice Owners and Online Reputation Management

It Just Takes Guts

Guts and determination. Powerful words. But why should they be used in the same vein as healthcare? Because of the world we now live and practice in it just takes guts to say what you believe is best for a patient, on so many levels.

It takes guts to say what you believe is best for a patient, on so many levels.

It takes guts to buck the status quo with our patients and their families, to tell them the newest designer drug is not going to cure their obesity or poor health habits.

Contrary to the incessant drug company advertising, life will never be all be flowers, endless orgasms, smiles and happy fields of dreams due to the newest ED med or antidepressant, if patients don’t make some critical life choices for themselves.

It takes guts to tell it like it is, to really separate the valid life advice from the endless barrage of crap hurled at patients day after day.

This however, I believe can be the only true way out for all doctors in private practice today. And a big win.

For everybody.

Society will win. Not all of it, of course but much bigger segments.

Crisis based health care expenditures would drop like a stone if we helped to prevent, or at the least reduce the complications from heart and vascular disease, depression and chronic back pain, diabetes to name only a few were to decrease even just a little.

And doctor, if you are in alignment with my philosophy, continuously developing your perfect practice, you are already well on the way to making this a reality.

And what happens if we all practice this way?

Once again physicians of all disciplines become the real decision makers. We decide collectively to continue to be teachers, and leaders by example. Refuse to cave to third party based interests and administer only to the patient’s needs first. Not the insurance companies, drug companies or hospitals.

To truly stay Commanders of Change™ will takes guts.

Simply, just being good doctors first, one patient at a time, regardless of which initials you have at the end of your name.

But, to do this for any period of time requires very powerful support systems behind you. It can be stressful, unfulfilling and eat you up otherwise. As a consultant, I see this firsthand.

First of all, your beliefs (guts and determination) and personal lifestyle. Beliefs about what constitutes true health, self-reliance, responsibility and dependency.

And money. What is your care and advice really worth? Do your fees reflect this?

Secondly, a staff who supports your vision.

Lastly, powerful and extraordinarily effective systems and technology.

But doctor, none of this can ever work without a powerful philosophy that you can communicate.

Patients must know what your about. They need to feel it. I’m not saying you should be flamboyant or radical.

In fact, this turns way too many away from you whom might otherwise benefit from your care. But I am saying you must clearly stand up for what you believe.

Never forcing, but presenting, supporting and helping those patients and staff who can align with your purpose and vision.

And gently getting the rest out of your life.

It just takes guts.

But, here is the reward. In the long run, you will be much happier, more prosperous and healthier yourself. You will help tons more people. Have a much broader reach.

And patients, and indeed entire communities who are wanting to personally pay to see only you.

Yes, even in today’s world.

For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web


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Changing Spaces: Time to Really look outside your practice?

Let’s look outside your practice.

Last week we talked about the key parts and your accomplishments in creating a compelling future. Let’s continue that though today with an eye on reality.

Having just spent the better part of the week working with aggressive entrepreneurs in private healthcare I can tell you that everything we have been saying since 2005 about technology integration into daily practice  is being accelerated at an even more rapid pace.

Here’s a fact. Patients ages 55-90 are now the biggest social media and internet “geeks”.

They love someone, they post it. But piss them off, and look out. And you need to exactly how to protect yourself and what to do if this happens to you.

So, I URGE you right now to get your copy of “Google Bomb“, from Amazon, or locally and devour it.

Doctors, the future in private practice (like I warned in 2005) are implementation of advanced technology, and affordable staff to help get it all done.

Period. That’s why I founded PPW, llc. And that’s why we work with docs like you every day.

Have a great day, let’s talk soon!


For further information contact us at Perfect Practice Web

I have been asking myself much more…

Recently, especially as the private healthcare environment harshens, I have been asking myself much more often about the real differences between those who are wildly successful, and those who struggle, year after year in practice.

This really hit me hard after I re-listened to our most recent webinar on Living and Practicing by Design for prospective members. Frankly, I sometimes wonder what makes those who take our programs, implement and follow them and become wildly successful different than those who don’t.

Frankly, It hit me again just this morning after a fabulous weekend, why anyone would even expect to be successful, or better yet become truly independent, without careful attention to every aspect and area of business, success and personal achievement.

First, I thought about this at some length on my way home early this morning, put it aside until a little later on, then the differences became readily apparent. The answers came to me with blinding simplicity. So, I made a list of the top three reasons for failure to thrive in practice.

And you know what? It’s just three things!

Can you guess what these might be? I am going to discuss these in detail next time!

You can also join us 24/7  HERE

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Common Courtesy

Private Practice Mandates

Private practice mandates an entirely additional set of skills today. More so than any other time. Not instead of but in addition to your healers skills and instincts.

And honestly, failure to realize this, or especially educate our students creates every unpleasant and often painful experiences ranging from unrest to bankruptcy.

Interestingly, with patients we tend to be extraordinary analytical, follow algorithmic, logical sequences, and frequently just one or two steps at a time.

It’s this thought processes that lends itself to accurate diagnoses and rapid, critical action.

But private practice demands an entirely different set of skills, especially when marketing, finances, and staffing are concerned. Let alone technology, human resources, your web-facing efforts, and wealth building.

In fact, modern private practice demands an entrepreneurial mindset. The days of just being a great doc without , marketing and management and exceptional business skills is, with rare exception, over.

This is why despite everything else you may do, you have got to have an excellent business training to fall back on again and again.

This is exactly what we have been doing for those of us in private practice since 2007.

For further information including a free “Fast Track Guide” leave your info at at Perfect Practice Web


#privatepracticebuilding #lovinghealthcare #livingpracticingbydesign

Decisions & Plans Create Reality

Make A New Plan

If things aren’t working for you in any area of life, make a new plan!


Remember, the definition of insanity is doing the same old thing in the same old way expecting different results. And as the world changes, our plans often need to adapt or change as well. Realize, this is exactly why I repeat our Core Modules for members, every six months. Because the pace of change is now so rapid.

And, remember Future Shock? Remember how easy it is to be mesmerized in the face of rapid changes, and the tendency to shut down and do nothing, rather than taking on a new game plan.

Now, here’s the really good news. These are behaviors, and learned choices!

If you are capable of reading this, you can fix any of the issues I discussed here today.

So, here’s a simple plan you can act upon right now to be happier, more successful and fulfilled:

1. Be a better and bigger asker! Jim Rohn said the problem with most of us is that too many metaphorically go to the ocean to gather water with a thimble, instead of a bucket. Be a better and bigger asker and life rewards in kind!!!

2. Continually engage and learn! Not just practice, but all of life’s most important skills. Be willing to pay the price of success and then reap all its joy.

3. Make sure you know what you want, and continually move towards it!

Lastly, burn all your bridges to past failures. You will be glad you did.

Join the most progressive group of private practice owners learning daily these exact business and personal strategies HERE


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Living and Practicing by Design

Personal Power, Profit, and Influence

Without personal power, profit and influence, in your own life and practice, you are unlikely to learn from the past, deal with the present and plan as accurately as possible for the future.  But just why are these so important?

 One of my fascinations as a consultant comes from dealing the vast differences in how people view the world, as well as their own professions.

 Even more fascinating, is how they respond to the wide variety of situations we are all presented with every day.  Now this is something I’ve written on extensively, during the last three years, and continue to research on almost daily basis.

Of course, there are many reasons for these vast differences, even among similar groups of people.

 No doubt, the largest factor accounting for personal power, profit and influence is personal beliefs about the world we live in and then how we should act upon incoming information and react or not to the situations we are faced with on almost a moment-to-moment basis. 

Our personal beliefs are what comprise our self-image.  Many years ago, Dr. Maxwell Maltz, a plastic surgeon observed this in his patients, and then went on to write about it extensively in his landmark work, “Psychocybernetics”.

 Dr. Matltz’s observations at the time were, and still are landmark, in dealing with human behavior and achievement. Matlz observed that humans have the unique capacity to set courses like a missile, and hit targets with precision. He also astutely observed that these missile courses are never over a straight line, and indeed the vast majority of travel time is off course.

Q. So what causes a missile, or you or I to hit our targets? 

A. It’s actually continual course correction.  

Q. And which is the faster course?

A. It’s always a straight line.

Q. Which combination of characteristics produces a straighter line in professional practice development?

A. It’s Personal Power, Profit and Influence. 

Success, happiness and fulfillment in practice and in life are always a combination of accurate assessment and response, over and over again. (This is also why the mechanisms we teach to run and grow a professional practice actually work.)

As keen as Maltz’s observations were, it really wasn’t until 1970 when Alvin Toffler wrote “Future Shock” did we come to understand again, some of the reasons why we have vast differences not only in human behavior, but society as a whole. 

Toffler’s work also clearly demonstrates how ignorance of these factors can lead entire groups and organizations to become ineffective, powerless and unprofitable.

Not unlike healthcare professionals (“providers”).

Not because they (we) changed, but rather the world changed.

Seemingly very quickly.

So how can we not only survive, but also prosper and grow as individuals and professionals? How can we stand for solid principles and render the excellence in human services we have been trained to do?

It will be only through Personal Power, Profit, and Influence.

Personal Power comes from building all aspects of our lives on a firm foundation.  Personal power in this day and age fully develops only with an eye clearly on the future.   Ignorance of either the speed of change or the magnitude of change will lead to failure. Without firm foundations, principles and beliefs, we are like trees without roots.

With a firm foundation however we can weather hurricanes, tornadoes and tsunamis.

 And profit. You, and you alone will determine your financial future. Without profit and savings, a strong financial future is impossibility. Without a strong financial position, we actually end up powerless, in so many ways.

 Lastly, let’s talk about influence. Many of us ignore the impact of our influence on our patients, our staff, and most especially our communities. Those doctors, who maintain a high degree of influence not only in their offices, but also in their communities, will undoubtedly be those who master personal power and profit.

  In  “Future Shock- Personal Power, Profit and Influence”, we explored around the USA exploring the role all these have not only in our personal and professional lives, but the significant impact our collective efforts have in producing meaningful results and a bright future, not just for a very unique profession, but for our healthcare system.  And, most especially our patients. Personal power, profit and influence.


I hope you will join me on the quest to preserve patient choice, the affordable access to private healthcare, and the highest quality of care possible.


Have You Read The Book That Changed Everything In Private Practice?

Get Yours HERE

Common Courtesy

Private Practice Basics

It’s time we take private practice back to the basics.

If you’ve been on social media and a lot of places on the web lately, you probably already get the gist of what this article is about. Things have just turned into a free for all, it seems. Anyone and everyone can jump on the internet and multiple social media platforms and claim to be anyone or anything.

Unfortunately, there are many of those individuals who take advantage of readers. This, in turn, can affect how people see legitimate businesses as well.

It’s sad to say it’s necessary to have to reiterate that foundational practices are necessary. Anyone who indicates you can get by without a business foundation is nothing more than a shyster. Don’t listen to them.

There are basic principles necessary to accomplish a solid foundation. Beyond the brick and mortar, the staff, the equipment and supplies, there are a few critical components to accomplishing real success. Now the first thing everyone wants to know is, “what are they?”

What Are the Success Principles of Private Practice?

Bringing a business back to the basics is sometimes difficult. However, if the initial foundation is not laid based on a shared mission and vision, honesty, and principled care, there will not be success. That is, until you get back to the basics.

If you don’t already have a mission statement and a written vision, now is the time. This is a visual reminder of why you and your team do what you do. This is what you accomplish when you can’t do anything else. The fulfillment of a good mission and vision is why your patients will come to you.

Though there are more critical components such as marketing, the web, social media, etc., without the mission and vision, you shouldn’t even open the doors.

So, in our first article on business back to the basics, we highly recommend you develop a mission and vision, if you don’t already have one. If you do have one, review it to make sure it captures your essence correctly.

Come back next week and join us for another edition of business back to the basics. Learn much more and contact us HERE

Dollars and Scope of Practice
Practice Out of Scope Costs Dollars

If you’ve got money to burn, don’t read this. If you don’t and you want to have more, check out how we can help you here. Read more about the impacts of your scope of practice here.

Rich Doctor Syndrome Starts Here

Are You Financially Independent Doctor?

A lot of would-be medical and healthcare students think just becoming a doctor will make them rich. Though the profession will pay you well as compared to other professions, it takes a lot of money to get there also. That’s money most of us must pay back, unless you’re lucky. That cuts into the dollars made for several years.

Aside from that, the costs of running a practice and keeping everything afloat can be quite burdensome as well. All these components can eat into your take home pay and lessen all worries of falling into the “rich doctor” category.

So, what can be done about that?

If you or others you know are struggling to make the types of salaries you should be making, perhaps there is something more you can do. There is one requirement to though. You have to be willing to learn and act.

After all, we work hard, we learned hard and we deserve to enjoy the fruits of our labors.

SO, if you’re ready to do something about it and take your life to the next level. If you are ready to enjoy your life with some of those extra things (boats, vacations, hobbies, etc.), then we want to help you.

It’s not a dream or a fantasy.

Living the life of means you desire is possible! We offer you step by step instructions and all the tools on how to run your practice to maximum efficiency. But, more than that, we help you in learning how to step beyond the norm and make yourself a thriving practice that earns you the living you deserve.

Here’s the best part. You can do this without having to work 90 hours a week!

If you’re ready, let’s just get to it. After you’ve grabbed a copy of  Giant Steps to Success. Give us a call and we’ll be more than happy to help you get going. 339-793-8610

We look forward to hearing from you!

Giant footprint in sand
Giant Step to Your Success

STOP just getting by! It’s time to do something about it. You can increase your income exponentially!


Click HERE to find out more.

Private Client Coaching

Have you ever thought about having a private client coaching session for a couple of days? If I told you that doing so could change your private practice and your life, would you think about it then?

Okay, that’s when you stop and ponder the idea. If you’re perfectly satisfied with where you are in your practice, in your life, career, and success, then maybe you don’t need to read this. If all those statements don’t apply to you…guess what? Yep, you need to read this.

I’ve been where you are right now. Knowing there was more, I wanted it. I wanted to take care of my patients and do better for them. But, I also became a doctor, so I could have a certain standard of living and provide very well for my family. I wasn’t there yet.

That’s when I began to study the business aspect of things. I sought out mentors, so I could learn what I didn’t know. And boy did I find out how much I didn’t know! That took a lot of time though. Hunting, searching, and seeking out the right people.

You don’t have to go through all of that though. I’ve already suffered the pain of the hunt and search. I’ve done the research and I’ve become my own proven success.

Our Team will help you to do the same with our private client coaching.

Learn how with private client coaching

We are not going to lie to you though. It’s not instantaneous and you will have to do some work to make it happen. It’s more about realignment with where you really want to go and application of the correct business growth acumen.

You can do this! The most important thing is that you are ready, and you have the desire. The rest as they say, “is in the bag.”

Let us show you how. And teach you how. Come share some time on Nantucket Island or in Boston with our team and we will get you on your journey.

Go ahead and select your date and time here and I’ll help you get started. Just scroll down to the register now button. See you soon.

Decisions & Plans Create Reality
Private Practice Blueprint

Do you hate going to the office, but love your patients? Do you fear burnout? It’s time to do turn your life and your business around.

Let us help you learn how to do it right!

Checkout your blueprint at The 12 Secrets of Private Practice Mastery to get started on your new life!

The Perfect Medical Practice Is NOT a Dream

Having the perfect medical practice is something we all strive for. Unfortunately, too often, we are overwhelmed and let down by what were our initial expectations and our visions. But why is that?

Why do we settle for less than what we started out after? So many of us dream of owning our own private practice, the equity is ours and we’re our own boss. Well, according to Medscape, in  2016, we hit an all time low of physicians owning equity in their practices. Only 47.1%. Wow, what happened?

Did we forget about ourselves somewhere along the line. Yes, we want to treat patients and help them get better. But, what about us?

No, I’m not being selfish and I’m not trying to tell you to be. I’m being realistic. In order for us to take care of our patients in the best way possible and give them our all for the time we are with them, we must take care of us.

That said, another reason we became doctors was to make a good living. There’s nothing to be ashamed of there. We work hard, study hard and pay a fortune to get the education and experience. Therefore, we should be able to benefit in the long run.

So, back to the perfect medical practice idea. What is it? If you could set a plan in action to accomplish it, would you? Are you ready to take that step and do the best for you, your family and your patients?

Meet the Perfect Medical Practice Platform

We’ve put together exemplary education program that will walk you through the step by step to your perfect practice. Don’t worry, it will fit into your schedule.

You have 24/7 complete access to our Perfect Medical Practice which includes all the video trainings and e-books. You can work your way through as fast or as slowly as you want to.

Begin applying the principles of:

  • Starting with the end in mind
  • Technology and data management
  • Staffing
  • Marketing
  • Getting paid
  • And much more

Let us help you all the way through to your perfect medical practice. Don’t waste any more of your time. It’s finite for all of us so don’t keep waiting. Realize your dreams now!

Click HERE to get started.

Partner With Your Patient To Win

What does being a partner with your patient have to do with winning? Here’s some food for thought.

Did you know that building a professional practice is not the easiest thing to do? Depending on where you are at in your journey, you’ve probably already figured that out. We’ve discovered the best way to win in professional practice. Whether you are in a partnership or a private office, it doesn’t matter. When you partner with your patient(s), success is the ultimate win. But, what does that really mean?

What does it really mean to partner with your patient?

Honestly, that’s a lot to think about. Obviously, they are seeking your guidance, help, and support. But, what are you doing?

As a professional caregiver, you are likely here for two reasons.

  • Help people
  • Earn a living

Okay, yes, there are other reasons like pay back student loans, mortgage payment, etc. But, all that rolls into the earn a living part.

So, if the common thread between practitioners and patients is “help,” then figuring out how to cultivate that into success for both parties will equal success

Partner With Your Patient For Success

There are a lot of components that go into success for sure. Certainly, planning, goal setting, advertising, marketing, patient experience, etc. must all be considered. The list is long and tumultuous. Especially, if you don’t know how to maneuver the waters.

Here at Perfect Practice Web, we’ve perfected the art of partnering with our patients. Furthermore, we’ve perfected helping other providers to learn this as well.

Consequently, we’ve taken the ultimate challenge and found out what success means to our patients. After all, patients equals success to us. But, what equals success to them?

Bluntly stated, patient success begins with better patient outcomes. You can read a little more about that here, if you would like, but here’s the nuts and bolts of it.

If you want to be successful, you must have good/great patient outcomes!

No, we’re not being redundant or coy. We are just laying out the facts, the way we’ve discovered them.

Now the next question, what can you do about it? How do you best partner with your patient and “help” you both to achieve success. Here a few ideas:

You might be wondering how all this will help you to partner with your patient. We challenge you to take a look at how to get help and being honest with your patients. By going beyond, taking that next step and building partnerships with your patients, you will take your patients, your team, and yourself to the next level.

What’s Your Next Step?

Leave your contact info HERE and we’ll be happy to have a team member contact you ASAP.

We’re waiting to hear from you.

Customer Service in Private Practice

Practice Success Begins With Better Patient Outcomes

You might think it’s a no-brainer that improved patient outcomes leads to practice success. On the other hand, we don’t all think alike and sometimes things get overlooked. Today, I’d like you to consider how critical your patient outcomes are for practice success to occur.

We’ve written quite a few articles on how to build and sustain a successful private practice. It would be difficult to say one piece is any more important than the other, but it’s a guarantee that patients are the life blood. Without them, we have no practice and without new patients we have no growth and success.

Here’s one avenue through which better patient outcomes can lead to practice growth:

  • Happy patient equals talking/sharing patient
  • Patient talks equals referrals equals more patients
  • More patients equal growing practice
  • Growth equals practice success and financial Success

Yes, the finances are important, after all, we have bills to pay, but that’s not the only type of success that’s important. As healthcare stewards and those bound to the oath of caring, our patients are important to us. So, what can we do to assure better patient outcomes?

Before we go further, let us assure you we’re not saying this is easy. Most of us have had those challenging patients that don’t or won’t follow a treatment regimen. However, by creating an environment where patients feel empowered and strengthened by their involvement and their choices, you can increase the likelihood of better patient outcomes.

Four Steps to Practice Success

Here we’ll list a few ways to help make this a reality. In our next few posts, we will provide a more in-depth look at four steps to private practice success. Click on the links to read more.

These four approaches to your practice success, along with marketing, will take you further than about anything you can do. It does take insight and foresight to engage and be successful incorporating new ideas and practices. However, it’s not quite so difficult when you have others to talk to and bounce things off of. We welcome you to join us!

Look forward to hearing from you soon! Just click HERE to get started.