Communication is Key to Growing Your Practice – Part 3

The last piece in the communication puzzle:

How Do You Create A Strong Dialogue With Patients?

Treat creating effective patient communication as a step by step process.  This is another by-product of living and practicing by design.  Know what you want to achieve from the very beginning.  Think of the process along these lines:

First Impressions

As with any other initial meeting, you never get a second chance to make a first impression.  Start with a warm greeting and treat the patient like a personal friend.  Check your own attitude or mindset before you enter the treatment room and think about how you can best serve the patient.

Initial Consult

Your initial consultation with a patient will set the tone for the entire relationship. Really make an effort to connect with the patient and listen carefully to what they tell you about their current problems.  Ask questions in a way that encourages them to give you more information.

Designing Treatment

After you start treating the patient, communicate with them as thoroughly as possible.  Pay attention to body language and attitude.  The patient may be unhappy but not forthcoming about their complaints.  If you really pay attention, you may be able to address their concerns and salvage the treatment program.

Final Consult

At the end of the treatment program, it is vital to communicate with your patient about the success or failure of all portions of the treatment protocol.  This is an especially important time to listen to the patient.  Don’t just railroad them into agreeing with your perception of how the treatment went.  Pause and let them get a word in where they need to.

Following these communication guidelines will help you build patient trust and build your medical practice at the same time.  Your stiffest competition is doubt on the part of your patients.  Learning to effectively communicate with current and prospective patients will help you design effect marketing programs and address concerns before they become problems.

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