Effective Communication Is The Key To Growing Your Practice

Effective Communication Is The Key To Growing Your Practice

Effective communication is the cornerstone of a healthy practice and good patient outcomes. Remember that good communication goes both ways. While we normally think more along the lines of how we express ourselves and our ideas, good communication also involves being a good listener. That’s especially important for private practice owners. Effectively communicating with your patients determines:

  • Whether or not a patient will actually come back to you for treatment after the initial consultation
  • Your ability to properly diagnose the patient’s problem
  • Whether or not you can determine if the patient will actually follow advice

Good communication skills build patient trust. If the patient feels that you’re genuinely listening to them, they feel like you’re really working in their best interests.

Poor Communication Can Destroy The Doctor/Patient Relationship

On the other hand, if you communicate poorly with your patients (i.e., lecture instead of listen, fail to explain care in a way that your patient can understand, don’t address patient concerns openly, etc.), the doctor/patient relationship may suffer irreparable damage. You don’t get more than one chance to truly build trust with your patients.

Design your client communications with the end result of open dialogue and mutual trust in mind. Approach your patients like you would any partnership, with respect, commitment and make sure you stay on the same page with the end result of treatment foremost in both your minds.

How Do You Create A Strong Dialogue With Patients?

Treat creating effective patient communication as a step by step process. This is another by-product of living and practicing by design. Know what you want to achieve from the very beginning. Think of the process along these lines:

First Impressions

As with any other initial meeting, you never get a second chance to make a first impression. Start with a warm greeting and treat the patient like a personal friend. Check your own attitude or mindset before you enter the treatment room and think about how you can best serve the patient.

Initial Consult

Your initial consultation with a patient will set the tone for the entire relationship. Really make an effort to connect with the patient and listen carefully to what they tell you about their current problems. Ask questions in a way that encourages them to give you more information.

Designing Treatment

After you start treating the patient, communicate with them as thoroughly as possible. Pay attention to body language and attitude. The patient may be unhappy but not forthcoming about their complaints. If you really pay attention, you may be able to address their concerns and begin to help them.

Final Thoughts

At the end of any active care plan, it is vital to communicate with your patient about the success or failure of all portions of the treatment protocol. This is an especially important time to listen to the patient. Don’t just railroad them into agreeing with your perception of how the treatment went. Pause and let them get a word in where they need to. Then learn from this and add appropriate changes to your private practice.

Following these communication guidelines will help you build patient trust and build your successful doctors rapport at the same time. Your stiffest competition is doubt on the part of your patients. Learning to effectively communicate with current and prospective patients will help you design effective marketing programs and address concerns before they become problems.
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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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Time You Redesigned Your Private Practice?

It is so important to continue to grow, develop, and change the key elements, which make private practice successful. But beyond that there is a whole lot more to today’s private practice.

Of course some of these things never change. And that includes always being an excellent clinician first. Putting your patient’s needs above all others is so essential yet too often ignored.

Here’s one thing that too many long in private practice ignore: your skill sets always need to be kept ahead of the curve.

And the skill sets today of any private practice owner must include an extensive knowledge of both on and off-line marketing and social media especially right now with some long term players having moved to censorship and extremism.

In this world especially with all the changes thrust upon healthcare, it is so important that you continually keep your finger on the pulse of what your patients are thinking, what they are looking for, and how you can best serve them.

Of course all this demands you have excellent systems in place.

If you don’t already have a space in your practice dedicated to consuming the feedback comments and requests from your patients and perspective patients there is no way you can develop a powerful private practice moving forward.

The world right now is just so complex. There is just so much information out there that unless you stand out immediately as attentive and unique the chances of your prospective patients selecting another practice is huge!

If you ignore these key business skills then it won’t be long before you competitors literally run you out of town.

The world is changing extraordinarily fast now – change that used to take 10 years now happen in 90 days. And that’s no joke.

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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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“Discipline weighs ounces, regret weighs tons.”

Discipline weighs ounces, regret weighs tons. The title of today’s article is one of my favorite quotes from the since passed business great Jim Rohn. I was very fortunate to be exposed to Jim very early on in my career. His teachings and philosophy have had a profound impact on my private life as well.

Being in healthcare today requires a tremendous expenditure of emotional, financial and spiritual energy.

Not everybody can do what you do. It does take tremendous discipline. But the pay off is huge in so many ways.

The private practice of health care today requires a tremendous expenditure of emotional, financial and spiritual energy.

Jim’s advice for all private practice owners is eternally profound. If you do not own any Jim’s recordings and books, I strongly suggest you make the investment.

What I learned from Jim about discipline, I’ve also seen in practice on a daily basis over many years. We see this with patients, but most especially now as a we see this daily with many more private practice owners.

Another of Jim’s famous sayings that holds true more than ever is “Don’t wish things were easier, wish YOU were better!”

So why the concern about this information today? Quite frankly we are living in a dumbed down world.

If you’re going to be successful in private practice and really move forward in any area of your life you must insulate yourself from the “crap” of the outside world.

So I suggest you limit your exposure to the mainstream media, talk radio, and the naysayers of doom and gloom. As a private practice owner, you are already at the top of the stack of serving humanity.

Make sure your intentions all aligned with your actions. Make sure you set measurable targets for yourself.

Above all, make sure your private practice is engaged in markets which will flourish moving forward, despite regulatory, and government interference.

Vow not to bail.

Never forget your major purpose as a private practice owner.

And that purpose is to continually be serving sick and suffering humanity with better ways every day!

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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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Are You Protecting Your Online Presence?

The details of your online presence have a strong influence on long-term sustainability for private practice owners.

You already know that a strong online presence is essential to bring in new referrals and keep current patients engaged.

But have you ever thought about what patients see when they Google you? Rest assured, it’s more than just your private practice website.

And since the Web is changing and shifting all the time, online reputation management isn’t a one-time activity. You’ll need to set up regular monitoring and be able to address concerns quickly.

There are two aspects to online reputation management for private practice owners. The first aspect is your business name and any reviews, advertising, and content related to it. The second aspect is your own name as the private practice owner and clinician.

Both aspects function as a part of your brand messaging. And private practice owners have to take an active role in making sure that every aspect of brand messaging out there is an exact match for their marketing strategy.

There are companies out there who will handle things like online reputation management for private practice owners. You may wonder why it would be worth the effort and dedicated time to do this task yourself.

First of all, you should know that the two most effective ways to control your online reputation are both free and accessible to anyone. Since Google is by far the most popular search engine out there, private practice owners can use Google’s tools in two ways to monitor and update their online reputations.

To know exactly what people are seeing when they Google you, use the free online tools found on the Google dashboard. Private practice owners can use this tool to search for their own names, their business names, and the SEO keywords they are using in their content. You can also set up a Google alert so that you’ll be sent an email every time one of your search terms shows up online.

Feeling overwhelmed by the complexities of online reputation management and other marketing conundrums? We help private practice owners like you get their footing. Take a look at 12 Secrets of Private Practice Mastery.

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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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Building a Fortress around your Private Practice: Part 2

The last time I talked about some of the important strategies that we can utilize every day to build a fortress around our private practices. But what I’d like to do today is address a bigger issue: our patient’s health and well-being.

Too often the theme from “practice consultants” has been, “just put this system in place and make a ton of money”.

All of us here understand our that when our only major concern is helping the patient in front of us get and then stay well, we’ll never have to worry about money ever again. This, of course, should be driving force behind everything we do every day.

Referrals will take care of themselves and we become as busy as we want to be!

The reality is that we deserve to be financially successful. To do this effectively, communications, marketing, and, indeed, every system, must convey our personal intention to help our patients get—and then stay—well.

Everyone in your practice, from your staff to your fellow referral professionals, must completely understand that this is our purpose!

But you’ll never be able to pull this off unless you are focused on the realities of your own future, and, at the same time providing excellent, cutting-edge care.

And I respectfully submit that for those of us in medicine today this is the management of chronic pain, disease, and illness in a way that supports the active lifestyle so many people today demand.

The reality is drug-only therapy will not accomplish this.

So get creative! What are your really good at and enjoy the most in practice? This is exactly what you should be doing more of every day!

Unless you differentiate yourself in this manner, you’ll end up burned out, broke, and like too many of those who venture into private practice, unable to even repay your student loans.

Harsh language? You bet!

But this is the reality of building a fortress around your private practice today!
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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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Building a Fortress Around Your Private Practice: Part 1

Too often, private practice owners get in trouble by not building a fortress around their practice and, especially, its reputation…

One the biggest things to understand about private practice ownership is that patients have self-selected their pathway to your door.

Now, more than ever, patients choose to go outside the public health system for a variety of reasons.

But one of the most important reasons is, patients are unable to obtain the level of personalized attention and satisfaction the public system delivers.

The single most important thing in your private practice is you—your skills, your bedside manner, and everything you bring to the treatment table.

But, more than that, patients return to you because you meet a fundamental emotional need.

That is, you represent the skills and authority patients need during times of disease, injury, and healing.

To think otherwise is pure folly. Too often, private practice owners get in trouble by not maintaining their focus; protecting their practice and, especially, its reputation as the powerful business it can be. This means impeccable staffing, cleanliness, efficiency, and everything else anybody paying for premium service desires.

The challenge is living up to your reputation every day.

Slack for just a moment, and one powerful adverse event can wreak havoc with your personal and professional life.

So what can you do? Continue or, if necessary, start today to build a fortress around your private practice. For the private practice owner, this necessitates taking a very hard look at everything we’ve mentioned above.

In addition, you must know and understand what your self-pay patient population wants from your practice.

Next time, we’ll talk about some very important steps you can take today, making a difference between long-term success and failure in private practice.

How are you building your fortress? Tell us on Facebook!

No Room for Error

There really is no room for error in healthcare today, especially in private practice. But there is plenty of need for crystal clear focus!

Today though let’s talk about one of the most commonly-ignored growth and personal satisfaction strategies as private practice owners.
That is, “surveying” your existing and prospective patients.

Once upon a time, private healthcare was called “elective” health care. That is, care which patients seek out to improve a chronic condition or the general quality of their life—but not necessarily considered essential. You can probably think of many more applications of the term essential if you have spent any time in the public sector.

Now, of course, the situation has changed so the most viable private practice includes optional procedures, systems and services which are elective, but may also be unavailable in the public sector.

The most important thing to your practice success is that your patient now considers what you do for them essential. This could include things like comfort and cosmetic treatments. It also includes the relief of chronic conditions, without invasive procedures.

This truly affords the private practice owner a huge opportunity for practice growth. Yes even right now!

I hope you see where I am going here. By accurately surveying the desires of your practice, it is much more rewarding to implement the exact systems, services, procedures and possibly other health related pieces your patients are actually looking for.

Surveying patients regularly, and then testing with action will help enhance and improve your services tremendously by adding the added factors of comfort and relaxation.

Your private practice should be no exception.

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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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Your Next New Patient

If you have been in practice even a few short years your next “New” Patient is someone you have treated before.

This simple truth is missed by so many. People are much more likely to see you again, if you did a good job initially. Indeed, it then becomes possible to have a closed practice.

Too often, traditional marketing ignores this fact, with too much focus on new clientele, while doing nothing to embrace the ones that already know, like and will very well support you for years to come.

What the simplest solution?

Three things.

1. First, tell patients how much you appreciate them. Always say “thanks for coming back to see us again!”

2. Next, send them a Welcome Back letter. We use just 3 paragraphs, and print them automatically on every returning patient.

3. Lastly, there is no substitute for frequent contact.

Do those monthly newsletters on and off-line!

Make it simple.

After many years, and testing everything from fancy color to ultra-modern, I will tell you home grown, written at least in part by you is best.
Most patients want to hear more about you!

Here’s some more tips to use every day.

Maintain a good email list and use it at least twice monthly. Your patients are checking in with their web-gurus, even their health ones daily, sometimes more than once. How often do they hear good advice from you?

Again, it does not need to be a slick piece, just get it done.

Do phone recalls often! Go through your list, and ask your staff to call in and check in with folks who you may have not seen in a while.

Ask them to schedule a follow up visit with you. Even if they are OK at the time of your call, they remember this.

Do more elaborate recalls at least twice a year. Multi step, multi-media, simultaneously.

Do appreciation events, at least a few times a year.

And so on.

You get my drift.

So what usually fails here? No organized, autopilot systems to make all of this happen each and every day. No way to follow who comes from where, and what’s working well, and what’s not. No delegation or daily follow through.

In our experience, many practices could turn this free advice into significant increase in revenue in six to twelve months.

Most won’t.

How about you?

These are just a few of the basic things that build a solid practice, and may very well put your entire family into a new home.
Do not neglect these simple steps to a phenomenal practice.

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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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What Defines Power?

Now you might ask, what defines power? I define it as really living the life of one’s dreams.

Despite fear. Despite the economy. Despite sometimes insurmountable odds.

And with every powerful person I’ve had the pleasure of  working with along the way, they all have experienced what I call  “The Critical Event”.

And that Critical Event is simply the decision point out of which issues a bold VISION and then DESIGN.

Or very often it’s a redesign of their path in life.

But far too often, this is where even highly educated professionals like us get hung up.

Too many continue to accept “fate”, and never allow the time, make the space in their busy days or give themselves the “permission” to make it to their decision points.

And life continues to reward in kind.

If you are really living your dreams think, go back to your decision points along the way. Congratulate yourself as you move forward.

But if you are not feeling powerful, be sure to begin the process of visualization then design every day, starting today!

Always, live and practice by design, not default!
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For further information join us on Facebook and Instagram  and to subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

Patti

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Private Practice Systems

The most important of all Private Practice Systems is…can you guess?

Answering telephones by script. It is simply a mechanism to ensure two things. One is that patients are not turned off by what is said. The other is to obtain valuable information in terms of what parts of your marketing campaign are working. You have to make sure that whoever is answering the phone is ascertaining exactly how these particular people are finding you.

The second daily marketing task is to make sure that your new and returning patients are now automatically enrolled in stay in touch “sequences”. You certainly can enhance the effectiveness of autopilot marketing by making sure that you’re subdividing these patients, putting them into different groups and categories. This is now much easier with modern software.

Third, you need to make sure that referral & primary care docs and other professionals who share the care of your patients with you are being updated by you on a regular basis. It is important to have this on autopilot. In our office when the doctor finalizes an examination report, the doctor or a staff person prints it. The staff will make sure that we have indeed personally signed the professional copy. If it’s a primary care doc who I haven’t handled before or haven’t had the opportunity to meet, I will put an introductory letter in there as well.

The fourth task to continue to drive referrals to your practice is to make sure you’re always keeping your word. If you told Mrs. Smith that on this particular visit she’s going to begin rehab or have an evaluation for carpal tunnel syndrome, you have to make sure this is indeed happening.

The fifth point is to make sure that you have surrounded yourself with a team of “can do” and not “I can’t.” The worst thing that can happen to you is to have your plan stymied by somebody who is continually coming to you with, “I can’t,” or “I didn’t get to it.” Our tolerance for this behavior is virtually nonexistent.

Do you see how important all this is? Then why doesn’t every practice operate this way? Don’t let this be you. Our team can help.

Learn how you can have twice the income and half the hassles HERE

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Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management.

Our team may be reached for a free 15 Min “Strategy Session” if you simply Leave Your Info HERE – or text 339-793-8591  *just be sure to leave your name, phone and time zone and we’ll get back to you 9-5 EST Monday-Thursday.

For further information join us anytime at all on Facebook and Instagram

To subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

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Are YOU Prepared for What Lies Ahead in Private Practice?

Are YOU Prepared for What Lies Ahead in Private Practice? One of the harshest realities to face is that the landscape of private practice is changing, continuously! And there is no stronger lesson than what is happening in our world right now!

So how can we be better positioned after all the upheaval?

Respectfully, we get into trouble by failing to understand the systems that are necessary to operate and manage profitably a private healthcare practice. This includes HR, safety, compliance, record keeping, etc.  At the end of the day it also includes combining your best clinical skills with effective marketing that draws precisely the type of patient you desire into your private practice.

And you know what? It requires work. But once done you are the one deciding your future. That’s why private practice remains for those who are fiercely independent and refuse to bow to the status quo. We’re the ones who decided to work at least in part outside the public system.

Patients are extremely frustrated with so much of “public” healthcare and its seemingly insurmountable regulations. Often times they report surly “providers” who are trained to act like robots see them. No treatment outside a very narrow window is allowable or prescribed within these mandated systems.

That’s why it is more important than ever that you position yourself to effectively deal with these challenges now, before it’s too late.

But I caution you not to wait too long. The task that lies ahead may seem for you enormous in many respects, but not insurmountable with focus and simple but effective systems.

I believe after all the world has been though many more are finally considering opening a private practice.

If this is you, why not start today by doing a careful examination of precisely where what and how you want your life as a physician to be.

Remember, failure to plan right now, is in fact planning to fail.

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Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management.

Our team may be reached for a free 15 Min “Strategy Session” if you simply Leave Your Info HERE – or text 339-793-8591  *just be sure to leave your name, phone and time zone and we’ll get back to you 9-5 EST Monday-Thursday.

For further information join us anytime at all on Facebook and Instagram

To subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

#privatepracticebuilding #perfectpracticeweb #livingpracticingbydesign

New Year’s Resolutions for Your Private Practice – Part 2

We’re sharing some additional new year’s resolutions that can help to make your private practice be the most successful it’s ever been.

1. Be Accountable to yourself

Hold yourself accountable for the business of private practice because no one else will.  Learn to lean on your team which at a minimum must include an Attorney familiar with state board regs and employment law, your accountant and and first line asset protection via your insurance agent. But treat yourself fairly.  Don’t dwell on some simple little thing that didn’t get done or exaggerate it’s importance.  You’ll destroy any progress you’ve made if you get bogged down.  Learn from the experience and move on.  Enlist other professionals in a “watch dog” group to keep each other on track.

2. Invest in the communities that support you

Get out and get involved in your community.  So many times, it’s not what you know but who you know that can be a great building block for your private practice.  People like to refer others to people they know and feel comfortable with.  What better way for your community to feel comfortable with you than to help improve the community for everyone?

3. Promote your practice often and well

When you’re busy just being a private practice healthcare professional, it’s easy to forget that you have to promote your practice, too.  If you want to grow, you have to bring in new patients.  Sit down now and create a marketing plan for the New Year and then schedule it into your calendar so you follow through on it.

4. Learn to delegate more

Resolve to let go of a little more control.  Trust your staff or outside experts to do what you’re paying them to do.  You don’t have to do it all.  Delegation is the key to keeping your work life and your personal life in at least some sort of balance.

5.  Weekly business planning is a must

Success is not a “wing it” proposition.  In order to be consistently successful, you have to plan.  And you have to stick with your plan.  That doesn’t mean that it’s carved in stone.  A business plan is a living thing.  Work on it weekly to adapt to what’s actually going on in your business.

6.   Don’t skimp on things that will make you more productive

When you’re operating on a tight budget, it’s easy to just make do with what you have.  But ultimately, what you spend in using more efficient staff and equipment will do nothing but strengthen your bottom line.  Keep that in mind when planning your capital expenditures.

7. Be a perpetual student

You don’t have to break the bank on continuing education but you do have to continue to learn.  Business today is changing constantly – not just in medicine but in marketing, technology, accounting, you name it.  Resolve to learn continuously to take advantage of the latest trends that will build your practice with the least effort.

 8. Have more fun with your practice!

Concentrate some of your marketing efforts on things you really enjoy.

If you’re a runner, sponsor a marathon.

A golfer? Sponsor a local tournament for a charity.

Have you dreamed of being a writer? Start that blog you’ve been thinking about and start expressing yourself.  Your audience is probably full of potential patients.

9. Above all else, have a good time with whatever you do.  Your passion for it will come through and speak volumes to your current and prospective patients.Marketing can be a pain but it doesn’t have to be.  You may think you don’t have time to devote to it but you’ll be pleasantly surprised how much time you find for it if you actually enjoy what you’re doing.

10.  Write the most applicable from this list of resolutions down somewhere…in the back of your Day Planner…your smartphone..into Outlook…your iPad calendar…

Just the act of writing them down and reading them daily will place them in the front of your subconscious mind and you’ll be amazed at how much you can actually accomplish and how fast. Resolve to make this the year that you really learn to live and practice by design!

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Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management.

Our team may be reached for a free 15 Min “Strategy Session” by texting 339-793-8610 – just be sure to leave your name and time zone and we’ll get back to you 9-5 EST Monday-Thursday.

For further information join us anytime on Facebook and Instagram

To subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

#privatepracticebuilding #perfectpracticeweb #livingpracticingbydesign

Doctor listening to patient

Why the Most Important Skill in Private Practice Ownership is Listening

Learning to listen effectively may be the best thing you can do for sustainable private practice ownership.

Most of us think of listening in a very general way. In truth, good listening skills, more than being essential to good medicine are vital to the success of your private practice, the satisfaction of your staff, and even your own ongoing sense of purpose.

First of all, really listening to your patients is the common key to thriving in practice! If your sustainability strategy is based on anything other than what your patients want and need, a private practice especially will fail. This applies to helping your current patients and as well as those prospective new patients anxious to give you a try.

Second, your staff needs you to listen well to their concerns as well as to their positive feedback. Staff satisfaction provides a lot of useful data about which of your business systems are working well and which ones need improvement. And, of course, staff morale is important to the overall health of your practice because it will make or break customer service—which keeps patients coming in the door.

Third, and possibly most important of all, you have to be able to listen to your own intuition about your personal health and satisfaction primarily! Remember that in private and direct care, what matters most is your vision for the practice and your passion for making it succeed. Without those driving factors, your passion is just is not sustainable.

Consider what you can do today to be a better listener! Keep this really simple too! Often this just requires from us better self-care including more days off, vacations and down time. Ask for feedback on your listening skills. Don’t forget to check in with your colleagues on this too.

To that end we can so help each other by being better listeners!

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Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management.

Our team may be reached for a free 15 Min “Strategy Session” by texting 339-793-8610 – just be sure to leave your name and time zone and we’ll get back to you 9-5 EST Monday-Thursday.

For further information join us anytime on Facebook and Instagram

To subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

#privatepracticebuilding #perfectpracticeweb #livingpracticingbydesign

 

Patient Finances, Staff & Your Perceived Value

Have you recently had a staff meeting dedicated just to handling of Patient Finances? I’m deadly serious here. If you are struggling in private practice I can bet you haven’t recently, honestly and openly discussed with your staff your fees and patient care options. And this of course is a huge error in any business and of course in practice growth and development.

But don’t make this difficult! Simply by practicing with clinical excellence first, no matter what your specialty is believe it or not is the best way to demonstrate the value of your care to your patients and  staff alike. Just by doing this you’ll make any discussion on patient finances self-evident to your staff making their job a whole lot easier.

When you are the absolute best, patients always find a way to get the real help you can offer them.

But for many of us today’s private practice has added services and the support products patients demand, and would rather get from physicians rather than anywhere else. If you are not already providing added services for nutrition, pain and even appearance have you considered this option? By simply learning and then implementing each step of private practice mastery by learning  The 12 Secrets  you could easily double or triple your return on investment for the entire YEAR, sometimes in less than a week!!! Now, try that performance in your portfolio of investments.

The rest is up to you. You see, in private and direct practices we are in total command of our destinies both personally and professionally.

I can’t think of a better way to stay sane in today’s healthcare.

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Patti Hayes is CEO of Perfect Practice Web, and has 30+ years experience in practice management.

Our team may be reached for a free 15 Min “Strategy Session” by texting 339-793-8610 – just be sure to leave your name and time zone and we’ll get back to you 9-5 EST Monday-Thursday.

For further information join us anytime on Facebook and Instagram

To subscribe to our newsletters and private practice updates go to our website Perfect Practice Web

#privatepracticebuilding #perfectpracticeweb #livingpracticingbydesign

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Are your patients getting mixed messages?

Are your patients getting mixed messages, and you don’t even know it?

Most especially, might there be an incongruence or two with regard to office policies which might not only be slowing you down, but could be like driving your car with the brakes on?

Well, if you have more than one staff person, the answer might be yes. It’s so important to try and head this off with the policies and procedures covering every little detail.

Even in our practice, I discovered this quite by accident last week. The problem began with a newer staff person getting into encounters for the first time by herself.

It seems like everything has broken in our office in the last 3 months. Computers, phones, credit card swipe machines, and even a diagnostic unit. Stay in practice long enough and stuff just happens to fail eventually.

Anyway, last week it was the card swipe machine. This can really hurt the income for a day or two as you know.

Now my staff is very bright, and they know our policies on collections. So why did the failure of one simple device cause chaos at the front desk?

It was simply because the basic “fix” that is in the office manual was not referred too. Once I pointed this out, we were back to normal quickly.

Once again, a smooth running private practice is all about congruent policies and procedures. This is where Living and Practicing by Design membership can help you accomplish and then stay on top of this each week.

For further information please contact my team HERE or shoot us a call or text to 781-659-7989

Patti

It’s all just a “test”

It’s all just a “test”

We speak often about the power of planning, and then implementation.

All fine, and essential. But happens when your plan does not work as intended?

There is a saying in marketing that there are no failures, only tests. It’s all just a “test”.

And so it is in the world we live in right now. What worked so great in practice a while back may not be working so well right now.

What do most people do? Stop trying!

What’s a better way?

Analyze, fine tune, make some appropriate changes, and “test” again.

Then again.

Seriously. Every great practice and business is built upon the backs of many, many failed “tests”…

Learn much more about “Bullet Proof Marketing & Media Expansion” HERE: https://perfectpracticeweb.com/living-practicing-by-design

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He called his big idea the “Certain Way”.

About 100 years ago, Wallace Wattles warned those aspiring to make better lives for themselves to ignore politicians, naysayers and media. He called his big idea the “Certain Way”. Focusing endlessly only upon your desired outcomes with continuous gratitude being your dominant thought.

Doing everything with the utmost care and attitude of devout service.

I believe he was right. It’s a fact; politically self-serving agendas have been a part of history for centuries. Even back in Ancient Rome and Greece, elders warned about the expansion of self-perpetuating plutocracies. Right now though the constant injection into the media is fear from politicians who we entrust to be leaders.

Rather than reassurance this trash talk about the wealthy is destructive, and controlling.

Too often, the very criticisms our politicians hurl at others, mirror habits that exist in their own lives, a fact too many of their constituents and certainly the paparazzi ignore.

It’s the deeper message though, most recently not so hidden, that in my opinion is the most dangerous to private healthcare, especially for our student doctors.

That message is that being wealthy and ultra successful is somehow bad. That because you did well through your own efforts, your results must now be penalized.

Never has such a more dangerous notion been put forth with unquestioning by the mainstream media.

It’s NOT wealthy successful people that bring the economy to it’s knees.

It’s now many years of bad decisions and top down government and corporate corruption that transcends political parties and international boundaries, fueled by incredible greed. Unfortunately, these basic facts are too often conspicuously absent from the daily media banter.

It’s the wealthy and most successful (not the greedy and corrupt) that pay the bulk of taxes already. It’s the wealthy that are the philanthropists and benefactors in a free society.

For those younger than I, this attitude is nothing new.

The problem is, in our current world, this trash talk about success is today again everywhere. This only serves to perpetuate dangerous myths, especially to our young and inexperienced citizens.

In fact, the greatest minds in history have warned about the dangers of unbridled political banter.

So what can you do?

First of all, have the guts to acknowledge media BS as just that.

Don’t focus and dwell on what’s wrong with the world.

Instead, focus on improving it, one patient visit at a time.

Yes, a lot has changed in practice! It’s changed in your patient’s lives too. And some have been enormous.

So, what have you done lately to help deal with their changes and how they utilize your care, or not?

And what about their own fears and concerns? Are you like a deer in the headlights, or a pillar of community strength?

When is the last time you and your team took actions that can make their days brighter, and their futures even healthier? The possibilities for practice expansion with this one are huge!

But, most importantly, make sure your daily actions and decisions are ultimately putting you in charge of your life. Take full responsibility for your own results.

Work a little harder, maybe a whole lot smarter to develop your own future choices and flexibility.

Always remember, no matter how ineffective prior decisions may have been, or how bad things may have been this is a brand new day.

Completely new opportunities abound.

But only if you decide to be fully engaged.

Tough or not, there is no better time to make your mark than right now.

I would also assert that is this the very best time to refocus, and reorganize. Learn new systems. Invest in your business skills development. Reorganize. Rebuild if you must!

Be sure you are limiting your media exposure. Focus on your new business and personal goals. Plan now to be reaping the rewards, without guilt.

Ready to change the way you look at practice and maybe your entire life?
Have your entire team trained for you by experts? Come away with an entirely new vision?

Learn More HERE:

Start your office day right!

If you haven’t already tried this tip, I suggest you adopt it for 2 weeks, and tell me if it does not make a huge difference. 10 minutes before starting a patient shift, gather all your team in a private area. Have a copy of your Schedule, New Patient Log, and Missed appointment log. Go over each briefly, with the entire team. Make sure full communication is present amongst your players. Make sure your Team Captain (even if its you) are acting as the moderator.

Just doing this alone can have a huge impact on your practice.

Here’s a challenge to all clients and guests. Try this your next full week. Then email us or post to our Blog the results. I look forward to sharing your experiences.

Your Own Outcomes Study

When Was The Last Time You Conducted Your Own Outcomes Study?

Last week, I wrote extensively on really taking command of the direction of your practice, and your life as a powerful economic stimulus. In reality, it’s all you have in private practice. There are some really simple ways to do this, but before we talk about that, here’s a reality check-up.

If I told you right now there are doctors like you doing 7 figures, mostly self-pay patients/year, would you believe me?

If not, why?

Likely, it’s a very limited worldview on what you can really accomplish with all the correct systems and tools. And far too often, this is so defeating if it takes place early in ones career.

If I also told you Concierge MDs are collecting 10-15k per patient per year cash, and these same patients gladly pay, and in fact request that type of healthcare, and also pay health insurance premiums, what does that say about how you value, and price your services?

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Well, here is another huge economic management tip.

Regular benchmarking of your results against your goals helps put you at the head of the class.

There is a real easy way to get this done. This tip alone might put another 10K in the income column this month.

The first thing to do is take your list of basic daily, weekly and monthly targets. Higher performing CEOs/CFOs do this daily. Use your white legal pad, but better yet for this one is an Excel spreadsheet (because you can graph it easily and tweak it in all sorts of ways).

My basic daily targets are body weight, miles run or cycled, hours skied, services and income, dollars saved. Yours might be totally different, as it should be. You really can do some incredible things with these numbers, but resist that temptation in the beginning.

Put your goals or targets (BOLD) on one axis, and simply enter your results on another. Save room for notes, photos, and maybe even video clips.

Next, post this somewhere you can see it all the time during the day. Admittedly in the office, maybe it’s in your portfolio, which you pull out during the day, or simply, hidden on your desktop or handheld. Just be sure to look at it at least once daily.

Here’s why this is so powerful. Because it’s a glimpse of right now.

Many people who have trouble setting goals find new life with this method. It keeps you in the moment as well. For us type A’s, it can actually be a better way of dealing with “Futurizing”, which some might say is an unhealthy psychological trait.

But to make sure your not deluding yourself, if you use daily targets, they must be the correct fraction of the weekly/monthly/yearly whole.

Just by doing this daily exercise, some great things start to happen. Many times, I have found breaking so many things in life down into daily pieces really simplifies accomplishment and helps move me forward instead of stalling or going into overwhelm.

Now, you are forcing yourself to look at your goals. In fact, now you have actually set goals!

Next, you are inspecting what you expect, automatically!

And finally, you are really taking advantage of a tremendously powerful principle.

That which can be measured, like your results, can be improved!

And herein lies the most powerful tip of all.

Continuing to improve your results and changing your targets to suit your desires in any endeavor is the ultimate in human accomplishment.

This single hallmark of a powerful life is shaping and molding that which we can control. It is creative energy harnessed. It is fulfillment vs. frustration. Happiness vs. resentment and regret.

When combined with all the other key components of Living and Practicing by Design™, it adds a totally new dimension to who and what you can become.

Let Our Team Help

SWOT analysis for physical therapy business

The MOST Important Way To Build A Powerful Private Practice

The MOST Important Way To Build A Powerful Private Practice is to simply tell patients the truth.

Most especially today we’re talking about truth surrounding patients own lifestyle, health problems and other issues, which may have caused or perpetuated their illness.

Now I’m not saying this is always easy, in fact this is one of the most difficult things in life, yes and in your and my private practice alike.

But if you don’t do this, you are not serving your patients nor are you living up to your highest level of responsibility.

And most of us very well trained in healthcare don’t get adequate training and/or experience in communicating these facts to patients.

So what is the best solution?

We find the best solution is to start out by being an exceptional listener. Be sure the patient has had adequate space to tell their own story.

And should this extend beyond your patients initial visit, so be it – it is that important!

As I recently said during one of my postgraduate training seminars history taking is becoming a lost art.

Sometimes we as clinicians only have 10 minutes to fully understand a problem that could’ve taken half a lifetime to develop.

And this is where excellent communication platforms and tools must be implemented into the modern private practice.

Fortunately, with the correct systems you can do this easily and with a minimal invasion of your time.

Most importantly however is that you learn to IMPLEMENT all these modern tools!

Otherwise you will find a large part of private practice, especially specialty practice becoming extremely frustrating.

Not only is incomplete history taking frustrating to patients but it could be very well be dangerous to leave out the essential parts of identifying what is really going on helping your patient the most!

All of these new tools are so important that we’ll be spending extra time on these in our Group 24 Weekends and private practice consulting platforms!

http://perfectpracticeweb.com/group-24/

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