A Necessary Evil

A day does not go by when I am not contacted by a fellow private practice owner about the failure of some technology system.

Now eight years after I first wrote and published a land mark private practice technology article entitled “A Necessary Evil”, little has changed for so many in private practice.

Wether its being held hostage by their “Tech Guy” or a techie, savvy staff, crappy software service, server failure (if you are foolish enough to have one any longer) , or more, it so behooves you to stay on top of this KEY system to run, grow and yes PROSPER in your private practice!

Take a few minutes with this article linked below and see what an impact this may STILL be having in your practice.

And if you’d like to learn how I fixed this and so many other essential private practice system, and helped my clients do this once and for all, schedule a free strategy session HERE

The Private Practice Revolution(TM) is Coming. Get ready.

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*”A Necessary Evil” previously published by MPA media.

Dear Dr. John Hayes,

I wanted to tell you how much I enjoyed your Dynamic Chiropractic article

A Necessary Evil

I doubt if many DCs realize how important your message is…..a lot of the technology actually interferes with the human touch, interferes with true communication and human interaction and can make the visit impersonal and the office less friendly. The clinic owner needs to be vigilant against that.

Years ago I remember that one of my very hard-working and pleasant young CAs was looking frustrated at the front desk. I asked her, “Joy, what is wrong?” She replied in all innocence, “Oh, Dr., the patients keep interrupting me and I cannot get my computer assignment finished!”

What an eye-opener for me! The CAs were so skilled on the computer and the computer programs so interesting that the patients had been relegated to playing second fiddle! Playing with the computer had become more fun than playing with the patients!

Quickly I called a staff meeting and did some role-playing to re-educate the CAs and inculcate the attitude that the patients are not an interruption of our work, the patients are our work! I also re-assigned some of the computer work to Wednesdays when the clinic was closed to patients but the CAs could come in and work on their computer assignments (and dress casually then
too!).

Thanks for a nicely written article.

Dr. Rand

Dr. Rand Baird, D.C., M.P.H.
Chair, Public Health Committee
Chair, Associate Member Committee
World Federation of Chiropractic (WFC)

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